November 16, 2006

customer service does exist...

I had a spare minute on Tuesday, so I called Dodo (our ISP) with the intention of getting some money back for the lost week of broadband. I expected to get the runaround with them saying Telstra was at fault etc.

The call was answered within the first minute. Two minutes later and I'd got the refund from an account overpayment in September and a refund for the lost week.

I'm stunned.

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